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CMSA Foundation to Focus on Research and Process Improvement

The great work case managers demonstrate daily is often not recognized for its role in research and process improvement. Case managers are problem solvers, and every solution created is indeed an example of process improvement. Every solution monitored over time is research. Recently, the CMSA Foundation board of directors shifted their focus fully to advocating

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Managing the Case Manager

BY SAMANTHA WALKER, RN, DNP, CCM, AND SANDRA ZAWALSKI, MSN, RN, CRRN, CCM, ABDA, MSCC This story is based on true events; only the names have been changed to protect identities. Therefore, we will call the patient Stella and, as luck would have it, Stella was also a certified case manager. Of note, Stella is a healthy,

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