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Case Management Ethics: When Roles, Responsibilities and Expectations Are Not Set

BY JOSE ALEJANDRO, PhD, RN-BC, MBA, CCM, FACHE, FAAN Oftentimes, we as case managers find ourselves in difficult situations due to our complex roles and responsibilities, the diverse populations being served, limited resources if not also conflicting viewpoints that we encounter when advocating for our patient population. As these situations occur, case managers can be

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